Is Paul Mitchell Making Your Hair Break?

by Left Brain on June 19, 2007 · 62 comments

Jackie’s question: About a year ago my stylist starting using Paul Mitchell products on me and I haven’t loved my hair since! Now it’s damaged and it breaks easily. My stylist blames me using the flat iron. I know that doesn’t help BUT I used the flat iron for years and have never had this happen. She tells me that’s because I had my hair colored so much. I have never had these problems until she switched to Paul Mitchell. Is it possible that his products make my hair start to break off and thin out?

The Left Brain’s snappy comment:

hair breakageJackie, thanks so much for the question. I see how you could think that Paul Mitchell made your hair go bad, but I doubt that’s really what happened. Paul Mitchell products are not different enough from other products you’ve been using (except for being overpriced), so there is likely a different reason you’re experiencing hair breakage. It is natural to leap to conclusions like this, but they are often incorrect.

Instead of worrying about Paul Mitchell, I’d blame 3 other factors for your hair problem:

3 Things likely causing hair problems

1. Flat iron usage is VERY bad for your hair. That’s probably the most immediate cause of daily breakage. If you want less damage consider ironing less frequently.

2. In the long run, the worst thing you can is chemically color your hair. Coloring breaks down the hair’s protein making it weaker. Frequent chemical processing literally pushes your hair to its “breaking point.”

3. The first two factors are worsened because you’re getting older and your hair is weaker. As we age our hair gets less dense and more prone to breakage. That’s probably why you’re seeing so much hair breakage more recently – Father Time is catching up with you!

So, what can you do?

Well, the shampoo doesn’t matter much as long as you’re using a conditioner. The Paul Mitchell conditioner is good, but so are many other cheaper, mass market brands like Fructis, Pantene, or Tresemme. You might consider using one of these every time you do your hair. The conditioner should provide enough lubrication so that pulling on it with a comb does not break the hair. It may even provide some protection against the heat of the flat iron. If you’re not using a conditioner, be sure to use a conditioning shampoo like Pantene 2-in-1. This should help slow your hair breaking problem.

The Brains’ bottom line

In truth, heat, coloring, and age are all conspiring against you to break your hair. You can’t do anything about the aging process but if you stopped coloring and reduced the heat exposure, your hair would break less. Of course, then you might not like how it looks. Such is the price we pay for beauty!

{ 62 comments… read them below or add one }

Lauri June 19, 2007 at 7:50 am

I, too, experienced more breakage and loss with Paul Mitchell products. I don’t use a flat iron, nor curlers or dryers. My hair went from thick, full and curly to thin and limp while I kept buying more and more of their product. Finally, I gave up and went back to suave/dove and while it took over a year, my hair is thicker and curlier. I’ll never have my old hair back, but I will continue to steer people clear of PM.

I agree that age, and diet, play a role, but the timing was too coincidental.

Jo June 19, 2007 at 9:13 am

I am a cosmetologist and agree that there are many factors that contribute to hair breakage. However, over the years I have found PM products to be drying. I am not sure if there are just enough more alcohol based ingredients to make this true but anecdotally that’s my experience. To reduce damage from heat specifically from a flat iron, I always recommend using a leave on product on the dry hair before the flat iron. Redken Heat Glide, Biosilk Therapy, Rusk PhytoMarine Lusterizer or a similar product. I know you guys think these are overpriced products but you do not need a lot, just a little, especially on the ends and you will see and feel a difference in your hair after the flat iron. They smooth the hair and create less friction when using the flat iron, less pull, less breakage. Breakage happens when the hair is depleted of protein and/or has lost elasticity so your suggestion to use conditioner is also important. I would recommend one with protein and moisturizer – check the labels. 2 in one shampoos tend to create more build up on the hair, more friction, maybe not the best choice. Hope this helps!

Gloria June 20, 2007 at 3:54 am

I’ve used Paul Mitchell’s products before, and it wasn’t very moisturizing. The shampoo cleaned extremely well, but the conditioner didn’t put back moisture the shampoo stripped away. I also tried 1 of their coloring shampoos a long time ago, and I remember it making my hair extremely coarse and dry. Mind you, I’m Asian, with my natural hair texture being straight and soft.

Mccrae June 20, 2007 at 1:00 pm

I used Paul Mitchell once and I regretted it! My hair ended up in one big dry poofball! ( This was even after smoothing serum!) It had taken 3 hot olive oil treatments to get my hair back to what it was. Yes, flat irons can be our best friend/worst enemy, but Paul Mitchell didn’t help me at all!

thebeautybrains June 26, 2007 at 7:15 am

Coincidental things happen all the time. We just don’t have a good grasp on the influence of randomness in our world. The ingredients in Paul Mitchel are no different than the things you’ll find in other products like Pantene, Fructis, Matrix so there really is no scientific reason it will dry your hair out more than anything else.

I still say it was most likely the flat iron use that was responsible for the problem.

Left Brain

maryann June 26, 2007 at 9:29 am

I live in NY and the stylist I go told me that PM products defintley dry out your hair which leads to breakage. I told her I used their super skinny serum and she said that it was VERY drying. I have luckily found drugstore products that moisturize my dry, thick hair. It’s nice not having to spend a fortune on my hair.

Kelly June 27, 2007 at 5:43 pm

I’ve been using paul mitchell instant moisture for ages. It started off ok my hair was thick. I started using MOP and my hair was fine, i’d stopped using PM as i fancied a change.Then went to use Redken Extreme. My hair was, again, lovely condition.I started using PM instant moisture again as i got salon size bottles cheap and am currently living abroad.I thought it would save me money. Since i’d started using it again my hair is thinning rapidly.I don’t know if it’s because the conditoner is so thick it’s suffocating the hair glands and not allowing scalp to breath and produce more hair.However, i may be wasting alot of unused conditioner but i’d like some hair left. it’s really scary.

Kelly

Sue July 27, 2007 at 1:15 pm

Paul Mitchell Freeze & Shine mats my hair up and it’s impossible to brush or comb it out @ end of the day………it’s like the hairs are glued together or bonded together. My hair is thining and I am eased off on the Paul Mitchell Hair spray. I have to shampoo my hair w/creme rinse in order to get get rid of the products build up. It causes my hair to break off about 2″ from the root. My hair used to be thicker…could it be the co-polymers in the sprays these day?

Left Brain August 7, 2007 at 7:18 am

Sue, it’s doubtful that it is the co-polymers. They are not much different than the traditional polymers. The most likely cause of your thinning hair is the fact that you are getting older. This just happens.

Miss Profe August 9, 2007 at 11:28 pm

True, the flat iron itself could be the primary culprit, but, hair products *do* make a difference. And, it seems to me that commenter after commenter has had a negative experience with Paul Mitchell products. That can’t be random.

While I like the Paul Mitchell Super Skinny, it is definitely not moisturizing, and needs to be used with a good moisturizing leave-in *before* applying the Super Skinny. Also, I used Paul Mitchell products years ago and stopped using them precisely because the moisturixing properties of thge shampoos and conditioners did not meet my hair’s needs.

Left Brain August 10, 2007 at 6:50 am

Miss Profe, just because commenter after commenter writes their negative experience, that doesn’t mean it’s not random. There is a natural biasing to these commenters. People are more inclined to write negative experiences rather than positive ones.

What about the thousands of other people who read this post and didn’t comment?

Again, it’s much more likely that the other processes are responsible for the poor condition of her hair. Any product effect would be overwhelmed by the effect of heating and coloring the hair.

Sue August 10, 2007 at 5:02 pm

Miss Profe,

I agree totally, Paul Mitchell weighs my hair down, that’s my main problem. I’ve even noticed that in the creme rinse, the hair goes limp even at the slightest amount used. The hair spray products tangle/mat my hair and in conclusion…….Paul Mitchell products are over-rated!

Aileen September 11, 2007 at 3:40 pm

Okay people…Paul Mithchell systems are pioneers of the industry and offer fantastic products….when the education and knowledge of a professional stylist prescribe the proper combination. They are serious about diversion in the haircare industy(rare that you see paul mithcell at a drug store)an $8.00 bottle of shampoo is not worth .99 if is the wrong one for your hair type. Drugstore brands are inferior….Pantene and aussie are full of wax, that build up on the hair. Bottom line…do you trust your hair stylist? does your hair look and feel FAB when you leave the salon? of course! Don’t Blame Paul Mitchell!

Left Brain September 11, 2007 at 5:05 pm

Aileen,

Paul Mitchell is not serious about diversion. Anyone who knows how drugstores and grocery stores obtain their products know that Paul Mitchell is perfectly happy having their products sold in those retail outlets. It’s almost totally bogus for them to suggest they couldn’t stop it.

And Drugstore brands are NOT inferior. Pantene and Aussie shampoos and conditioners DO NOT contain wax. Please tell us which ingredient in either of those products is wax?

Sue October 2, 2007 at 4:51 am

Pantene contains silicones which coat the hair and act like a wax on the hair. Its the worst product you could use.

Left Brain October 2, 2007 at 1:47 pm

Sue,

What is your proof that silicones from Pantene build up on your hair like wax? Is it true of other brands like Herbalessence, Nexxus, Dove, Fructis, Biolage, Tresemme, etc.?

Why do you say Pantene is different than other brands that use exactly the same ingredients?

Nichole November 14, 2007 at 5:44 pm

Many hair products that you can purchase at stores, deposti a waxy substance on your hair, which makes it shinny and beautiful at first, however as the was builds up it makes the hair not great.

If you are using a lot of products that deposit stuff in your hair, you will want to use a clarifying shampoo to cleanse it completly, be careful though, because clarifying shampoos are hard on the hair, and should not be used in excess, on dry or colored hair.

Mary Helen March 10, 2008 at 5:11 pm

Yall are crazy! I have been using Paul Mitchell for years, and my hair has truly benefited. I do not use Pauil Mitchell simply because of this, however. My aunt is a very skilled stylist and has been for years. Not only does she recommend it; she also uses it herself! Simply because the Paul Mitchell you are buying isn’t right for your hair type doesn’t mean its a bad product.

Chrissy March 16, 2008 at 10:19 pm

As a Paul Mitchell Stylist, I feel there are some things that need to be cleared up. First I agree with Aileen, an educated stylist is always best at recommending which products meet the current needs of your hair. Also it does seem like the moderator is bias towards professional products. Probably sponsered by an over the counter company, which is fine. However, Paul Mitchell has raised the bar on cutting down on diversion. They’ve pushed for fines and increased awareness on educating the consumer on the dangers of buying products that could possibly be counterfeit or diverted. Which is why you see less and less of our companies product in grocery/convenient stores. Where you purchased your product and the knowledge behind it are huge factors in the end result. Remember, Paul Mitchell is only guaranteed when sold by a Professional Hairdresser. Have a good day.

thebeautybrains March 18, 2008 at 9:12 pm

Chrissy,

I disagree that an educated stylist is best for recommending products. They are often “educated” by the marketing companies trying to sell a specific salon brand product. Their information is not scientifically unbiased.

We are not sponsored by any company. We would just as quickly criticize Pantene or Fructis (we have) as we would any of the salon brands. You must’ve missed the part of this post where we are defending the quality of Paul Mitchell.

“Pushed for fines”?? How about they stop supplying their distributors who they know are diverting their products?

What does that last part mean “…only guaranteed when sold by a Professional Hairdresser”? What does “guaranteed” mean? Does that mean it will work, you can get your money back, what?

Chrissy March 18, 2008 at 10:47 pm

I’m sorry but I will have to hold firm on my point that an educated stylist has the best recommendation. Yes it is true that they will be educated first on the company that they represent, however a trully educated stylist will also know the ins and outs of its competitors as well. That is why these stylists are sent to salons across the country to do in salon education for seasoned stylists who have used one company for years. To bring to light advancements in the industry and its competiting companies. As far as stopping the distributors, Paul Mitchell as well as a number of other professional companies have set restrictions. Trade Shows, Supply Stores, and other venues now have minimums set as to how much you can purchase. Also, if problems with distributors continue many companies have pulled contracts with these distributors preventing them from selling that companies product to its territories. In many cases, companies with contracts as large as Paul Mitchell are huge assets to distributors. If lost could hurt a distributor severely. The quote that I ended with means that we only stand behind what we know is trully our products. In many cases if a consumer purchases a product that they are unhappy with than an exchange or refund is usually given, at least in our salon it is. It is our utmost goal as stylists that you love your hair. They way it looks, feels, etc. A professional stylist only uses professional products and that is what they recommend.

anthony March 20, 2008 at 10:34 pm

Most people that use aney product use it incorrect.Paul Mitchell products are great for your hair if there used correctly.Just like aney product.Fact some hair care systems are cheep and make your hair worse ,but by good avertisement make people by them.I also a up comming hair stylist flat iron my hair every day,never to come across the problem of hair breaking,I think the problem with flat iron issue is the flat iron it self.I use FHI heat a product made by the chi company wich is one of the best and doesnt put to big of a dent in your wallet eather.Around 70 to 200 $ American dollars you can find one for and worth every dime to the cent.Made with 100 percent ceramic it causes less damage to your hair then other brands,also heat ranges from 120 to 450,500 wich is alot better then Conair that onley goes up to a level of 25 (you might just as well blow dry your hair it will become more straight) then to waste the money time and hair loss from that thing.Bottem line if you want nice hair have a good flat iron use super skinny serum by Paul Mitchell (after you get done with showering make shure hair is wet take a tinny dot and rub on to bolth hands then comb hands thru out hair OCD style making shure every hair is tuched then blow dry,then flat iron if using the serum make shre you DONt use Conditioner! makes hair greesey and gross if you will follow these steps your hair will be great trust me.Also if you get greesey wash hair every day but with good shampoo

Alex March 24, 2008 at 12:40 am

For those of you saying Paul Mitchell products are damaging you are nuts! I work in a salon that is exclusivly PM. The different lines are wonderful! The key is knowing which products to use for your hair type. I would blame your stylists for not informing you enough on the product lines and not teaching you how to use them.

As for me being biased because I’ve been trained by the PM company— My school and my salon have both run tests on the products. All the shampoos and conditioners do have a completely balanced pH like the product line claims. The only ones that do not are Shampoo 3 and the Awapuhi line. This is only because of the uses they are made for and your stylist shouldn’t be recommending them unless it is for your specific hair type.

Someone said the Skinny serum made their hair poof out. You probably used too much. People see it and think it has a watery consistency and they use it like it’s gel or something. All you need is ONE pump for short to medium length hair, and TWO pumps for medium to long hair. It’s very concetrated so a little goes a LONG way. Many of the styling products are like this. Since they are so concentrated they can fry your hair when you use too much. When used correctly they condition your hair and help add a lot of shine. Your stylist probably didn’t mention that to you.

“Only guarenteed when sold by a licensed hairdresser” means you get what you paid for basically. Paul Mitchell products in a grocery store or pharmacy are either products that have been illegally sold out of the back of a warehouse by a disloyal employee or they are counterfit products that are made to look like PM on the outside but are an extremely poor quality product. These counterfiet products contain high amounts of bacteria (do a petrie dish test yourself I did) and can actually be dangerous to the user. PM ONLY sells products to cosmetologists and salons. They do not sell their products to stores that the general public can shop at. The only stores it is carried in are the beauty supply stores that are salon professional exclusive. The warning is just letting the public know that if you aren’t buying it at a salon you probably aren’t getting the real thing. PM spends millions every year trying to get these products off of shevles but it’s impossible to get them removed from every single place that is selling them. Paul Mitchell is not making money off of these products, so I can’t see how they could possibly be happy about it.

When it comes down to it it’s all about knowing how to use a product. If you are used to using over the counter products like Pantene and Garnier you are probably using more hair product daily than you would need from a professional product. If you buy the professional product without knowledge on how to use it, you are probably going to use the wrong amount and fry your hair.

BTW I’m not just saying this as a stylist and a sales person. I use PM products and only PM products and my hair has always looked wonderful.

thebeautybrains March 24, 2008 at 6:50 am

Alex,

While I agree PM products are fine products and don’t cause you to lose your hair, the notion that the PM stuff you get in the store being contaminated with bacteria is ridiculous! Do you really expect us to believe a mass marketer like Walmart or Albertsons would open themselves up to that kind of litigation?

Also, what exactly does pH balanced mean and why do you think it matters?

Chrissy March 24, 2008 at 7:00 pm

Companies like Walmart,CVS,Price Chopper,Albertsons, etc. will open themselves up to anything that makes them a profit. It is a proven fact that some so called Paul Mitchell products that were pulled off the shelves of these grocery stores had bacteria in them similar to that of ecoli. That is why as PM representatives we do not encourage that you purchase any of our companies products over the counter because they are either counterfeit or diverted.

thebeautybrains March 24, 2008 at 7:15 pm

Where might we see this proof that Walmart,CVS,Price Chopper,Albertsons are selling contaminated product?

If PM really cared about stopping diversion, they would simply find out which distributor is supplying Walmart and cut them off. Why don’t they do this? It couldn’t possibly be because of the large volume of sales they get from these sources. Right?

Alex March 24, 2008 at 10:56 pm

pH balanced hair care products are important! Your hair has a pH. Doing things like coloring, perming, relaxing, or bleaching mess with the pH of hair. pH balanced products restore the pH of hair to it’s normal level so the color stays in hair longer, damaged hair from perming and relaxing gets conditioned and restored, and bleached hair doesn’t end up feeling like sand paper, or worse as stretchy as a rubber band. Hair is acidic, and if you are using products that are alkaline you will damage your hair more and more over time.

If you look online for News clips you will find proof that these chain grocery stores and pharmacy’s are selling these products. PM is trying to stop these companies, but they are not in the United States so problems come up. Paul Mitchell did get news corporations to cover this story, and stations had labs run tests on both the real Paul Mitchell products and the counterfit products. They found that nothing grew from the real PM products and that the fake products all grew multiple bacteria colonies literally over night.

Also look up articles with this matter in the state of Conneticut. The regional product representative there noticed a huge problem with diversion in his area (mostly in all the CVS pharmacy’s in his area) and got PM corporate involved. PM and their lawyers contacted the local CVS pharmacy’s who had gotten a hold of products out of the back of a warehouse as well as CVS’s corporate offices saying that if the PM products were not off of the shelves in a matter of days a law suit would follow. CVS was forced to get rid of their products.

Also, as I said before PM is not getting money from these sales! These products are stolen or conterfit. There is no large volume of sales that they get from WalMart, CVS, or any other store. The only sales money that PM gets are from certified salons, beauty schools, and beauty supply stores. These are the only places that PM is selling thier products. They are exclusivly for beauty professionals to buy directly, not the general public.

PM has spent millions of documented money trying to prevent diversion. Stop thinking of their products in WalMart as money in their pocket. Instead think of it more like identity theft.

thebeautybrains March 25, 2008 at 6:47 am

Hair does not have a pH. You have learned erroneous information. pH is a measurement of the acidity or alkalinity of a solution. Hair, being solid, has no pH.

Since this is the internet and you could simply post links to your online “research” why don’t you give us a few links instead of making us find your proof. I haven’t been able to find anything that verifies your statement that PM product bought in large retail chains is contaminated. Please, send us a link.

I also couldn’t verify your assertion that PM threatened to sue CVS. Please send a link.

Can you verify anything that you are saying?

I know the beauty business and how products are distributed. Paul Mitchel uses contract manufacturers who ship product to distributors who then ship them to Walmart, CVS, etc. If PM didn’t enjoy the profits from those big stores they could simply stop shipping product to their distributors who’s extra product volumes don’t warrant it. Companies that I have worked for in this business have on-staff lawyers specifically employed to protect trademarks and track down thieves. They have never gone after companies like Walmart or CVS because these companies don’t sell counterfeit product. They sell products that were legitimately bought through approved distributors. If you have proof that this isn’t the case, please share. Otherwise, you are just parroting a PM fallacy designed to trick salon operators into not feeling bad about corporate causing them to lose sales to big chain storefronts.

Chrissy March 25, 2008 at 10:18 pm

To our moderator or anyone else reading these comments to get the anwsers from the company itself log on to http://www.paulmitchell.com click the heading that says about us and scroll down to product control. That should give you more than enough anwsers to these questions.

Left Brain March 26, 2008 at 8:56 pm

We all know what Paul Mitchel says about diverted product. But that is a fairy tale they tell salon owners to keep them happy. Meanwhile they make a ton of money selling huge volumes of their fine product through the local Walmart. They could easily stop diverted product sales if the really wanted to. To suggest that it’s out of their hands is disingenuous.

If PM didn’t want their product sold in regular stores, here is a simple measure they can take. Stop putting the ingredient lists on the product. It is not required for salon-only products to have ingredient lists. Only products sold in regular stores are required to list the ingredients. The only reason I can think that they put the ingredient list on their products is because they want to make sure they can be sold in regular stores.

Alex March 26, 2008 at 9:26 pm

You need ingredient lists on salon only products that are going to be purchased by the public.

You don’t need ingredients on things like perming solution, color, etc. because all of these things required a patch test first to test for allergies.

Products that clients can bring home need ingredients listed in case there is anything in the product that the client could be allergic to. Clients can come into a salon, buy something without an appointment that they have never used before, go home and have a reaction. That’s why there is an ingredient list on all of PM products.

Alex March 26, 2008 at 9:28 pm

Also I understand that all the moderators of this website are in the science field, but how much time have you spent in the cosmetology field? Many of the things you have been disagreeing with stylists about are things that someone coming out of school would know.

Left Brain March 26, 2008 at 9:40 pm

You’re mistaken about the legal requirements of the cosmetic industry. PM is not required to put an ingredient list on their products that people are taking home. It’s a good idea for them to include them specifically for the reason you state, however, they are not legally obligated to.

We have spent our years in the beauty business creating the products that stylists use. While cosmetology school may prepare them well for cutting and shaping hair, it doesn’t mean they’ve know what chemicals are best used on hair.

What specific things do we seem not to “know” that someone coming out of school would know?

naturalhairculturist May 11, 2008 at 9:46 pm

Dry hair does not have a pH, but once the hair is in a wet solution it has a pH of 4.5 – 5.5. A conditioner will lower the pH, a perm will increase the pH, which is why a neutralizer has to be used after a chemical service – to return the pH to 4.5 – 5.5. Hair can be acidified in a salon treatment to lower the pH and compact the cuticle making the hair shiny and managable.

I know you want to make a point, but giving misinformation can lead to individuals making terrible errors when it comes to their hair care.

Dreniva May 29, 2008 at 3:33 am

@Left Brain. It is true that the polymer in my shampoo causes my hair to tangle because the polymers like polyquaternium in my shampoo “fix” my hair like a regular hair spray which also contains polymers?

Left Brain May 29, 2008 at 5:44 am

@naturalhairculturist. Wet hair doesn’t have a pH either. You change the isoelectric point of the protein, not the pH. Adjusting the isoelectric point is done using solutions that have high and low pHs but strictly speaking, hair (wet or dry) does not have a pH. You have been given simplistic information that glosses over the reality of the situation.

@Dreniva. Polymers in shampoo actually do the opposite. Polyquaterniums are put in formulas to provide conditioning and slip which will reduce tangling. They are not the same kind of polymers as the ones used in hair sprays.

Dreniva May 31, 2008 at 12:14 pm

^@Left Brain. Also I found in my shampoo an ingredient called acrylates copolymer and I know it is a fixing agent in hair sprays. Do you think that this ingredient was a culprit why my hair tangles after washing with this particular shampoo?

Cody July 10, 2008 at 1:30 am

As a Paul Mitchell professional, I must say, your hair does have a pH and it is correctly as stated above anywhere from a 4.5-5.5 on the pH scale. When shampooing, it usually rises to a 7 and then when conditioned (paul mitchell conditioners have a pH of 3) bring the hair back down to the level at which is intended.

And beauty brains. I am assuming you have no brains, are you even licensed? If you are, I’d love to know where you went to school. :)

Go get um Alex. You know your shit.

k August 10, 2008 at 2:25 am

as a side note, at our local safeway grocery store, they have a few random PM products, all of which have a sticker on them from the store that actually say that what is inside may not be what is on the bottle, may not be PM, may be a different product, or whatever, and is to be used at the customers own risk.

as another side note, i have a good friend who bought a bottle of “PM” shampoo from a drug store, and when she used it, had a severe allergic reaction to mold spores in the shampoo… the old, expired, black market shampoo that the store was illegally selling in the first place.

Courtney October 26, 2008 at 1:59 pm

I very highly doubt that its because of PM. Pantine does have wax and thats the only reason why it holds so well when you style your hair. I disagree about Aussie.
Not all shampoos and products are for all hair types. Make sure you get a product that is for your hair type.

Courtney October 26, 2008 at 2:03 pm

And Cody, I am very VERY excited…I will be attending Paul Mitchell The School” in SC come fall 2009. I cannot wait!
(I’m glad that somebody who is a PM. prof. is on here!)

Susan November 14, 2008 at 8:58 am

I have severe hair breakage on the top of my hair since my last hair cut at a paul mitchell salon. I do blow dry and flat iron and have coloured hair. It is odd that I had been using the same hair products, not PM, and all of a sudden have not been able to stop the breakage since my last appt. I have spent $100.00’s on product. Mostly Redken Extreme conditioner, anti snap and iron repair. I have been doing wella cholestrol treaments, olive oil, etc. I have of course stopped flat ironing and am trying to baby my hair. What can I do short of shaving my head? It has been 3 months of agony.

Shaha December 8, 2008 at 5:17 am

I have been using PM for over 19 years as a stylist and the only probelms I have had are stylist prescribig the wrong PM products for their clients hair textures. I started using Pm in the late 80’s because I wanted one line that i could use on my very diverse clientelle of all races and nationalities.
presently there are so many stylist that do not take the time to do the basic detective work of analyzing your clients texture and density. Do the “Consultation” stylist. To blame a product for what you have or have not done is ludacris. Education is key and I do not mean just reading the back of the bottle. I am constantly challanged by stylist of different ethnic makeup and I remind them to not put me or the next person who may sit in their chair into a box. What type of climate do you live in plays a key factor , try a humidifier and or water filter. Schedule a consutation with an experiened stylist who is knowledgable about the prodct(not just reading the back of the bottle). As we age skin and hair become dryer, hence the sales of skin moisturizers and eye cream. A good condioning and scalp treatment should do the job. Stylist who know the art of hair care are never dependent on a product to do all the work , if that were the case we would all just “cut” hair! Clients take heed and get you stylist hair education background and how they have furthered their knowledge surpassing the standard beauty school training. If you are going to a quick cut hair place(I can not call them salons)the stylist are probally 0-5 years experienced with a lack of acquirng the skills to learn more than the average company training. Whenever I have to find a new doctor I ask them what kind of grades they made.. Real hairdressing is on a rise and the “flat iron revolution ” has created a market for deep conditing treatments..More Hair!

mel December 14, 2008 at 10:37 pm

beauty brain i have to say this is the first time i came across your site and alot of stuff that you are claiming you know is false info where do you get your answers from? all the stuff about paul mitchell and diversion is true. the salon i work in has gotten in trouble twice in the past cause people will come in buying pm products on sale and then selling it at flea markets. they traced the numbers on the products leading back to the exact sylist who sold it to them. we are now only allowed to sell a min of 3 per person. and as far as ph goes yes salon products are more ph balanced than most regular over the counter brands, cody did a good job of explaining all that. ill admit there are some good drugstore brands out there (pantene def not being one of them) but nothing compares to salon brands such as redken, matrix, pm, and the list goes on.

Kim December 15, 2008 at 6:49 pm

I am a hairstylist and have used paul mitchell . Yes the color made My hair break off and some of my client’s as well. we hated it and I switched brands.

crystal January 19, 2009 at 9:11 pm

I have to agree with all them other actual hair professionals. Every persons hair is not going to do the same thing with the same product. And for someone in the field of the science part of hair to say pantene is better that any salon product is very fake to me. Unless you have worked with hair and can honestly say you no what a lisenced cosmetologist that doesnt work at a BS place(i will also leave out names) knows I really question your knowledge. where do you get your information from? In my salon we have 3 color lines PM is being one of them. It is not correct for everyones hair and I think a lot of stylists mix the product with incorrect proportions so it may be drying. I say challenge your stylist with the simple question this time. One more thing take home PM products. If the shampoo, conditioner, or styling product isn’t working for you take it back and exchange it for something that is correct for YOUR hair type life style and texture.

Johnny February 7, 2009 at 10:29 pm

Kim, I am a licensed instructor and Color Educator for Paul Mitchell Systems. I can honestly say that you probably did not break someone’s hair off with Paul Mitchell The Color. The Color contains allot less ammonia than most color lines. Maybe you should do a thorough “consultation” before you begin “slappin” color on someone’s head.

Johnny February 7, 2009 at 10:32 pm

Also , there is a specific training that we attend to become educated on “product diversion”. John Paul Digorio has gone to several different retail chains and asked many questions regarding how they got the product, so this is not false information.

mandi February 17, 2009 at 12:09 am

SOOOOO. beuaty brains i was wondering if you have ever went to school for cosmetology??? I am an instructor at a school and by all the comments that you have made back, it seems to me that you really dont know alot about the beauty bizz. so i want to tell you maybe you should research things befor you fly off at people on this site. talking like you are a pro when you are clearly not!!!!!!!!

Julie LaCroix May 19, 2009 at 10:56 am

HELP!!

I have been so consistent with my hair for many years, but now it is breaking off about 2 inches from the root all around the top layer, especially in the front.

1. I have had the same colorist (blond) for 15 years
2. I have been using the same/similar inexpensive shampoos during this time
3. I have consistently used Paul Mitchell Freeze and Shine.
4. I’m 38 years old.

Do you think this breakage is the result of too harsh of a color product or did the Freeze and Shine formula change? I can’t get my hair to stop breaking!!

Leave a Comment

Previous post:

Next post: