Is Paul Mitchell Making Your Hair Break?

by Left Brain on June 19, 2007 · 87 comments

Jackie’s question: About a year ago my stylist starting using Paul Mitchell products on me and I haven’t loved my hair since! Now it’s damaged and it breaks easily. My stylist blames me using the flat iron. I know that doesn’t help BUT I used the flat iron for years and have never had this happen. She tells me that’s because I had my hair colored so much. I have never had these problems until she switched to Paul Mitchell. Is it possible that his products make my hair start to break off and thin out?

The Left Brain’s snappy comment:

hair breakageJackie, thanks so much for the question. I see how you could think that Paul Mitchell made your hair go bad, but I doubt that’s really what happened. Paul Mitchell products are not different enough from other products you’ve been using (except for being overpriced), so there is likely a different reason you’re experiencing hair breakage. It is natural to leap to conclusions like this, but they are often incorrect.

Instead of worrying about Paul Mitchell, I’d blame 3 other factors for your hair problem:

3 Things likely causing hair problems

1. Flat iron usage is VERY bad for your hair. That’s probably the most immediate cause of daily breakage. If you want less damage consider ironing less frequently.

2. In the long run, the worst thing you can is chemically color your hair. Coloring breaks down the hair’s protein making it weaker. Frequent chemical processing literally pushes your hair to its “breaking point.”

3. The first two factors are worsened because you’re getting older and your hair is weaker. As we age our hair gets less dense and more prone to breakage. That’s probably why you’re seeing so much hair breakage more recently – Father Time is catching up with you!

So, what can you do?

Well, the shampoo doesn’t matter much as long as you’re using a conditioner. The Paul Mitchell conditioner is good, but so are many other cheaper, mass market brands like Fructis, Pantene, or Tresemme. You might consider using one of these every time you do your hair. The conditioner should provide enough lubrication so that pulling on it with a comb does not break the hair. It may even provide some protection against the heat of the flat iron. If you’re not using a conditioner, be sure to use a conditioning shampoo like Pantene 2-in-1. This should help slow your hair breaking problem.

The Brains’ bottom line

In truth, heat, coloring, and age are all conspiring against you to break your hair. You can’t do anything about the aging process but if you stopped coloring and reduced the heat exposure, your hair would break less. Of course, then you might not like how it looks. Such is the price we pay for beauty!

{ 87 comments… read them below or add one }

thebeautybrains May 20, 2009 at 8:37 am

Probably more related to the fact that you’re getting older and your hair is changing. Coloring is definitely a potential cause.

It is not likely related to the products.

Evelyn June 2, 2009 at 6:38 pm

I’ve been getting my hair colored at a PM Salon and my hair has never looked better. i’m spanish and my hair is very curly but PM products have made my dull hair shiny and the colors and rich and look beautiful. i have gotten many compliments. i think PM priducts are excellent!

jill July 28, 2009 at 1:25 pm

I have some questions for the brains stemming from the original post, though any of the many hair professionals responding to this thread are welcome to chime in too.
I also have hair with extreme breakage that has been this way for years and I color and flat-iron it as well. I started using the flat-iron because I thought it caused less breakage than a blowout–I kept reading that using a brush on damp hair stretched it, so now I finger-comb it with the dryer then quickly run the iron over it to smooth it out. So which is more damaging: flat-iron or blowout? How much of a role does the temperature setting of the iron play regarding damage? Is the flat-iron significantly worse than a traditional curling-iron? Can you think of any non-damaging alternatives for smoothing and shaping my hair (I’m allergic to many leave-in products and because of the breakage my hair appears extremely frizzy)?
You said that coloring is the worst thing, I knew that bleaching was damaging, but I didn’t think that adding color was all that bad.
I used to use a temporary color(I think it was called semi-perminant), would that be less damaging than perminant?

thebeautybrains July 29, 2009 at 7:23 am

Flat iron is more damaging. The direct heat on hair fibers is much more intense.
Flat iron is about the same damage as curling irons.
The least damaging would be to comb your hair straight, apply a styling product and let it air dry.
However, this won’t give you the best looking straight hair. You can use flat irons if you condition frequently & apply heat protecting leave-in products.

Temporary colors are less damaging than permanent.

marina August 20, 2009 at 11:15 pm

hey im no professional but i have used alot of professional salon and non salon products.. paul mitchell gives my hair incredible shine and delicious smell, but it did cause tangles, breakage and massive hair fall :-(

i thought it was hormonal initially bt it conpletely stopped when i switched brands of shampoo. I dont use their shampoos anymore i think their suitable only for certain hair types but when it comes to styleing products and serums theyr still the best iv ever used i especially like the super skinny serum, heat protection spray thingy and their foam pommade.

LT. September 6, 2009 at 2:48 pm

jackie, hi my name is LT and im gonna go ahead and answer your Paul Mitchell question. I am a Paul Mitchell hair stylists. to start off im just going to say that I have had paul mitchell the color on my head for over two years and i could not leave my house if i didnt flat iron my hair everyday. Paul mitchell the color has the least amonia in it then any other professional permanent color out there. And amonia is the damage causing agent in hair color. It also has a bees wax base which is very conditing. Flat Ironing is never going to be good for you but I will recommend the Paul Mitchell 1.0 smoothing iron. It has cilicone grips that actually pushes moisture into the hair strand. It is much less damaging then your traditional smoothing iron. but anyway about your hair breaking off there is one thing off the bat that you need to understand too much of one thing (good or bad) is NEVER good for you. reading your question it sounded a little like you were using a product from out strengh line (its pink)i could be wrong but im going to explain this using strenth line as my example. now your hair is made up of keratin which is a protien. so when your hair isnt doing to good a lot of stylists will recomend a protien treatment and usually that fixes things but a lot of clients will continue to use their protien shampoo or conditioner or treatment of whatever it is and thats where you go wrong. too much protien will WILL make your hair break off everytime. and thats the same for too much moisture or too much of anything. Paul Mitchell has product categories there is a moisture categories a strengh, volume, skinny and plenty more and i can promise that one of them will work for you. You just need a stylist that is educated enough in paul mitchell products to recomend the correct categorie. I really hope your problem gets fixed. Please dont give up on Paul Mitchell right away. when you are guided in the right direction I PROMISE you it is worth every penny. o ya ps. if you are not buying Paul Mitchell from a salon professional ITS FAKE. its called diversion you can research it if you would like.

LT. September 6, 2009 at 2:59 pm

judi. Freeze and shine hasnt changed. is your breakage all over your head? Your stylists has not changed but their products may have. going blonde can be very damaging. Have you recently permed or relaxed your hair?

LT. September 6, 2009 at 3:08 pm

hi jill. Paul Mitchell makes a flat iron called the 1.0 that actually pushes moisture into your hair. its amazing. im not gonna try to sell it to you anymore but i am going to suggest you go to a pm salon and ask for a style with knowldge conceltation about the 1.0 the thing sells itself. semi perm is deposit only and no it is not very damaging at all. most deposit isnt. your completely right about bleaching tho. good luck i hope everything works out

LT. September 6, 2009 at 3:29 pm

WOW LEFT BRAIN!! that was sooo dumb hahahaha maybe.. the ingredient list is on the bottle so pm doesnt get sued when someone has an allergic reaction?? idk just a thought… hahahha there is absolutly NO way your a licensed cosmetoligist

if you are im just gonna suggest that you quit

denise October 9, 2009 at 8:27 am

I have been a stylist for 35 years. Started using PM freeze and shine on client who could not do without. Started off slowly in summer months having itch on fore arms and continued to grow worse through the next years only in summer. Had to strt allergy meds. Found out the spray was clogging my pores on arms, and since we don’t have oil glands on arms just sweat glands. They were itching becuse of clog. It was quite painful besides looking like a dog all the time with a bad itch.

Liz February 13, 2010 at 3:04 pm

Paul Mitchell is one of the many brands that really does research while developing products there color is ammonia free and beeswaxed based and that is condtioning. I do not like the super skinny products but really thats it. I think their color and products are fabulous. I also know how to use them properly since I went to a Paul Mitchell School.

A. Hoff February 19, 2010 at 3:14 pm

I also went from being happy with my hair to having excessive breakage about two and half months (and 2 colors) after my salon first switched from Goldwell to Paul Mitchell color. Nothing else in my haircare routine had changed, and I’ve never used flat irons or curling irons.

Crystal May 3, 2010 at 9:10 pm

I also am a hairdresser and just started to use the PM awapuhi Moisture Mist and PM Super Skinny Serum. My hair has never been so bad! That is how I found this site! I googled causes for dry, broken, hair with scalp breakouts. After reading all the other comments It has to be thoses products!!! I don’t color my hair and almost never use heat …There is no other reason but PM for this problem!

Michelle May 15, 2010 at 3:06 am

I am 42 and I’ve had really healthy, glossy long hair (5 inches past my shoulders) for the last 13 years, non-stop. I blow dry about 5 times a year, have never used a flat iron, and use a curling iron about 1 time a year. I wash my hair every day and have been happy with my shampoo and conditioner for 10 years. The shampoo and conditioner have just been discontinued, though, and I have to find something else, so I got a travel sized bottle of Paul Mitchell super skinny shampoo to see how it worked. I used it for 3 days, went back to my old shampoo (I have half a bottle left) for about a week, then used the Paul Mitchell super skinny shampoo again for another 3 days.
That is when, suddenly, 3 days ago – literally overnight, my hair started breaking all over. Hairs were snapping off everywhere – a half-inch from my scalp, 10 inches down, 5 inches down, ALL OVER. My hair is so fine and straight naturally that the broken pieces now stick up all over and they do NOT smooth down, not even with all sorts of serums and things (which I ran out to a store to get) applied to them. I look like a porcupine, with quills sticking up all over.
It’s very distressing, for someone who always had nice, long, straight, healthy hair and who did not do anything damaging to it in order to keep it nice. My hair now looks like I’ve bleached it to death, like I’m crazy, like I don’t take care of myself, really ugly.
I immediately stopped using the Paul Mitchell shampoo and went back to my old shampoo. However, the hair is still breaking off. Every day for the last 2 days, more and more breakage has occurred.
Tonight I cut 5 inches off to get it to the shoulder level (it looked ridiculous being so long and frizzy). Because there are so many NEW broken hairs around my scalp that are only 1/2 inch to 1 inch long, if the breakage continues at this pace, I sincerely worry that at this time next week, I’ll be getting the shortest layered haircut I can imagine (and short, layered hair is REALLY not my cup of tea, and not appropriate for my head shape), or even needing to hide my hair under some kind of scarf for the next two months.
I am really upset about this, and I’m pretty angry. I’ve spent the last several hours on the internet trying to find out what has happened. I have learned about the controvery about “-cones” and ph levels etc. – none of which I knew before. I cannot believe that using a shampoo for 6 days can DESTROY a full head of hair that it took me 5 years to grow initially, and 13 years to keep intact.
The people here who are saying that all the complainers are illogical, or are just damaging their hair with tools, or are just getting older, etc. — and who don’t accept that a product, used correctly, can actually break hair a tremendous amount — are simply wrong. I don’t use hair tools/heat, I don’t use serums/hairsprays/colorants, I may be 42 but my hair has been absolutely fine until 3 days ago, so I don’t think it’s aging (and dying) all at once, all 15 inches of it.
I feel like screaming.
I’m also staying with a relative to help her out, and I’m nowhere near home, so in 4 days I have an appointment with a random salon in her little midwestern town to see if they can help me with this. I am not even around a hairdresser that I know or trust. On the phone, the receptionist at that salon told me that my hair sounds like it has had “an allergic reaction” and that’s why it’s breaking suddenly, which obviously is impossible (since hair is dead, it’s not going to have an allergic reaction).
If “-cone” products or Paul Mitchell products or whatever the heck has RUINED my long, healthy hair — my special trademark of my appearance, an integral part of my image and my body — I certainly think that these blasted products should carry a WARNING LABEL about the dangers of using these products, even for just a handful of days.
Maybe some customers have good luck with these products, but I have learned on the internet that many, many others have had their hair ruined. There is only so long you can get away with telling people that it’s their mistake, they are just not thinking straight, that they have damaged their hair themselves, that the product is perfect, etc.
The problem is that it’s not just that the products don’t clean as well as other shampoos, or leave the hair a little more oily, or make the color lighter, and can easily be substituted with another brand — they BREAK THE ACTUAL HAIR RIGHT OFF THE HEAD.
There is no way to prove what we were like “before”, so there is no way to complain and get compensation or alert the press for what these hair companies have done.
I am single and just starting dating again, and I feel horrible about how terrible my hair looks now, and it’s not my fault, and it all happened so suddenly.
At least curly hair that is frizzy has some kind of reason for looking like that and some kind of body and that hair is moving in understandable ways — but my straight hair that now has about 500 tiny straight 1-inch long hairs all over my scalp sticking outwards in all directions (mainly towards the sky) looks ridiculous.

Diane July 1, 2010 at 7:31 am

Ya know after reading all these complaints, I am positive it’s the PM color that’s breaking my hair…. I used Feria for many many years never had a problem. 3 months into PM color & my hair is breaking.. So much for paying a fortune to get your hair done

elle July 1, 2010 at 9:38 pm

I am super late here, but these are the most frustrating comments I have ever read. The women who run this site actually create the products that cosmetologists go to school to learn about.

You telling them they are unqualified because they didn’t go to cosmetology school is like telling walt disney he can’t tell you about mickey mouse because he didn’t study animation.

These women are scientists. Their knowledge of how products work are based on actual scientific facts…not the lame overhyped marketing “classes” that are used in the cosmetics industry.

Sarah July 1, 2010 at 11:04 pm

This is really funny. I stopped using Paul Mitchell in the 80′s because my hair always seemed to become more fragile and breakable when I used it regularly. At the time, I chalked it up to the botanical ingredients, since I always had similar problems whenever I used the various chamomile and henna shampoos that were becoming popular at the time [I reasoned that if chamomile and henna were supposed to give you highlights, then they probably had to damage your hair in order to lighten it]. That said, my hair didn’t fall out, and it wasn’t something I couldn’t recover from–but I did notice it, especially with the tea tree shampoo, and I think (if I’m not mixing them up with another brand) it was awapuhi back then? Do they still make that one? I remember telling someone once when I was in my 20′s that herbals didn’t agree with my hair and they looked at me like I was crazy…how could I not like natural ingredients? Granted, my anti-botanical bias was a bit overgeneralized–that said, it figures that when, in my 30′s, I could finally afford salon highlights with ammonia and peroxide, I was relieved that my hair tolerated them infinitely better than my teenage experiences with henna. Anyway, I digress…

Sarah July 1, 2010 at 11:07 pm

Whoa…just checked–they do still make the awapuhi…and I’m still not using it:)

Sarah July 1, 2010 at 11:28 pm

Incidentally, my favorite 80′s shampoos were made by KMS. I was sad when they changed all their products a few years ago and dropped my old favorite cleanse pHree shampoo.

Susan July 2, 2010 at 3:52 pm

I am going into high school next year and have tried many different hair care products. I have golden colored hair that is thin and fine, so I know all about breakage and split ends. I know that there are waxes in products such as Pantene and Garnier. I have recently started to use salon brand products, and I know that I will never stop. They may be expensive, but if you truly want healthy hair, salon brands are the best and most effective. I love the new Redken Real Control products; they have finally made my hair healthy. The problem is that they have become more expensive, so I went searching for a new product. I found the Paul Mitchell collection at my salon, and it looked promising enough that I had brought it home with me today. I stay away from any heat tools; I know how extremely damaging they can be for your hair. I want thebeautybrains to know that she needs to become more educated on hair if she is going to argue proffesional hair stylists. I truly believe that even I, going into high school, know a bit more about hair and how it works than she does. There is a ph level in hair. There are products with wax and plastic properties in them. Yes, it is true that convenient stores such as CVS, Target, Wallgreens, and more may tamper with the product inside of the bottle to save money (keep in mind that Target is my favorite store). I have not yet tried Paul Mitchell, but even after reading some discouraging reviews, I have faith that it will meet my needs just fine.
I find it absolutely ridiculous that people much older than me are arguing over such topics. I feel that people need to start getting their facts straight and to stop believing everything they hear or read.

I wish you all healthy hair, Susan

susan July 2, 2010 at 4:23 pm

I’m sorry if I seemed rude; I’m usually not so aggravated! I am very hesitant now to use Paul Mitchell’s Awapuhi Shampoo and The Conditioner(leave-in) after reading more reviews. I’m not really sure what I should use other than the expensive Redken Real Control on my thin, fine, not-color-treated hair. What should I do? Please reply!!!!

Sarah July 2, 2010 at 9:26 pm

Susan,

Just try awapuhi if you want to. Don’t worry about reviews. If you don’t like it, you can switch. One good thing about the fact that everyone doesn’t agree about products is that often these things come down to personal preference. I understand how it can be frustrating when the comments degenerate into arguments. But I would challenge you, too, not to believe everything you hear or read. Understand that the beauty brains are scientists who know a lot about the science of cosmetic ingredients. They have studied sciences at a more advanced level than professional stylists. Although professional stylists, of course, are better skilled in hairstyling and professional color treatment than the beauty brains, they do not have as advanced a knowledge of science generally, and for that reason, they may not always have the broader scientific knowledge base that one would need to separate myth from fact when it comes to information that is passed on to them or that they are given by the manufacturers–about products, what’s in them, and how it works or fails to work. That isn’t a lack of intelligence or good sense, it’s just a difference in the nature of the stylist’s educational curriculum when compared to a chemist’s program of study. The beauty brains are here to correct any unscientific myths that may be out there. They are good people to ask, for example, if it’s really true that some hair products have waxes or plastics in them that make them bad for your hair. Ask yourself how you know more than the beauty brains about hair? How much science have you taken in school at this point? Ask yourself, if you wanted to be sure you were getting the best information about the science behind how a chemical ingredient in an artist’s oil paint works, would you want to talk to a chemistry teacher with a doctoral degree in chemistry, or the artist who is using the paint?

Kauaiq August 12, 2010 at 9:31 pm

The main issue in conventanal shampoos and
Paul Mitchel is they are based in sodium luaral
sulfates this is the same cleanser found in dish
and laundry soap. Sodium laural sulfate is very
damaging to the hair cutical as well as drying the scalp
were the follical is. I can’t tell you enough how important
it is to use a shampoo that is sulfate free. Store brands
are also full of silicones that create build up on your hair
and contribute to breakage likewise serums like super skinney
utilize this because it creates instant results however the long term
results are that the sebacous gland can no longer communicate with it’s hair.

Kauaiq August 12, 2010 at 11:51 pm

As a follow up on my post above I wanted to add that silicone is a liquid plastic that coats and smooths the hair kinda like a varnish. Because it based in petrochemicals it has free radicals that attack and damage your hair likewise these free radicals are linked to certian types of cancer. It’s kinda like a make up for your hair sure it makes your look good but does nothing to improve the health of your hair, in fact over time dies the opposite. Using a shampoo that is sulfate and silcone free will nurture your hair back to health and this is somthing that does not happen in 2 minutes. After a few months with the right shampoo your hair will be so healthy you will no longer need that plastic crap. Healthy hair is beautiful hair.
after a couple months your hair will be so healthy you will not need

Kauaiq August 12, 2010 at 11:54 pm

Sorry about the typos i’m using my phone

karen October 5, 2010 at 12:42 pm

I tried some kind of foaming styling lotion by PM and my hair is now so dry and I am finding knots in my hair where the hair has come out and gotten tangled up into a ball. Never again!

PMNNE November 3, 2010 at 7:47 pm

Beauty Brains,

I am a PM distributor and have been for thirty years. You are walking a fine line with your comments about distributors selling to unauthorized retailers like Wal Mart, CVS, Walgreens, Rite Aid, etc.

Two things that an uninformed know-it-all like yourself should know about when rattling off at the mouth about an industry that has fed three generations of my family:

1. Paul Mitchell has their 753 educators purchase product regularly and send to the anti-diversion department (1-888-398-8884). When a distributors primary code shows up on a bottle, we (the distributor) are contractually obligated to purchase it back at $100/bottle.

2. A Collector is someone who approaches salons with an enticing offer to buy extra inventory or to place product orders on the Collector’s behalf. They feed the pipeline that leads to placing professional salon product on the shelves of mass retailers and other unauthorized outlets. If just 3,500 salons—5% of the 70,000 salons we work with—sell to Collectors, it would equal 90 truck loads of product.

Counterfeit Paul Mitchell products were independently analyzed and found
to have dangerously high levels of bacteria and other impurities—enough to make you sick. (Source: FOX News, June 10, 2003 and independent laboratory analysis)

In the meantime, Paul Mitchells progress continues. For the 12-month period ending December 31, 2007, sales of diverted John Paul Mitchell Systems products in the open market decreased 37%.

“Beauty Industry Fund congratulates John Paul Mitchell Systems…for a job well done. We encourage anyone who is making choices about which lines to use, carry and sell in your salons to spend your time and money supporting companies such as these leaders who have done what it takes to get a handle on winning the fight.”

PMNNE November 3, 2010 at 8:04 pm

And to every comment about the Paul Mitchell product doing terrible things to your hair, there is one simple solution:
You are not using the Category of Paul Mitchell product that you should be using.

“Thinner feeling hair”: Stop using a Moisturizing product

“Hair Breaking”: Start using super strong, it reduces breakage by 60% in clinical testing.

“Nappy”: Use the detangler for a rinse and maybe taming spray for a leave in.

PM color uses the same active dye agent as almost every other color line, Paraphenylene diamine (PPD).
PM Color has 1.89% ammonia, among the lowest in the industry.

dana December 19, 2010 at 1:30 am

telling people to use market conditioner is a bad idea. when showering the cuticle is open which allows the wax and other bad elements from the store brand conditioners to build up on the hair. so in theory, you are not giving the best advice

mddy December 23, 2010 at 7:27 pm

I have to jump in and say how bad supermarket products are.. my mum is a hairdresser that currently uses Paul Mitchell products as well as others such as Biopoint and Macadamia Natural Oil, she has 26 years experience in the industry, has attended many educational programs with different companies (Tony & Guy, Balmain, Paul Mitchell, Schwarzkopf, Wella etc.) in Australia and now in Croatia and I will always remember her telling me about her experience in Australia… she (along with her team back then) did an experiment with Pantene shampoo and found that it literally stripped the colour off one of her clients’ hair! So based on the experiment, from then on she would warn her clients about Pantene- if they wanted to dye their hair in the future they shouldn’t use Pantene because the colour won’t take. Also, I myself tried Fructis Garnier just because it smelled nice and after using it 3 or 4 times I found my hair to be extremely dry…. Paul Mitchell may not be the problem, sometimes our hair reacts differently depending on the weather, the food we eat, hormones.. some hairdressers in my town caused breakages in clients’ hair with their cutting technique (ie. they don’t know how to cut properly)!! There are a lot of reasons other than the products we use..

Susan January 12, 2011 at 9:08 am

All I know is – I once had beautiful THICK hair and have been coloring it since I was 23 (I’m now 54). Several years ago I started using Paul Mitchell color and slowly but surely my hair has changed. Besides thinning out, my hair has a constant feel to it like it’s been coated with some sort of barrier. Shampoos, conditioners just seem to slide right off of my hair. I’ve tried striping it with Dawn dishwashing liquid and many other clarifying shampoos and NOTHING can penetrate this film. Consequently, my hair has become very dry and static filled since no conditioner that I use can be absorbed into the hair – it just lays on top.

I KNOW it is the color and not my age, etc. because I recently found out that Paul Mitchell color has BEES WAX in it. Over time this wax has been absorbed into the shaft of my hair and the only soloution now is to let it grow out.
My hair has always been just like a sponge (absorbing quickly anything that was applied to it) which is why this color was not good for me.
Also, I know for a fact (from other users) that if you use Paul Mitchell color you CANNOT perm your hair – it will not take!! WHY, because nothing can get past the film of wax left by the color. In fact, my hair dresser has always refused to give perms to her clients who color their hair, and now we know why.

I have since started using Wella color, and while I am still fighting the issue of dry hair I can tell the new hair coming is the way my hair USED to be. In addition, there are also many strands of my hair left by the Paul Mitchell color that cannot be covered up by the Wella color – it just will not penetrate the hair in many areas. So my hair looks splotchy and dry.

I am thankful that I realized this problem before continuing on with the “Bees Wax” color – I’m afraid I would have actually lost my hair if I had kept using it.

I hope this helps someone else, because very few people know about the ingredients in this color and it is most certainly something that can be a potential problem if gone too long.

Susan January 13, 2011 at 8:12 am

…also – beware of the NEW Awapuhi Shampoo with Keratin! If you use a flat iron after using this shampoo, the heat from the flat iron will give you the affect similar to one of those “Brazilian hair straightening Treatments” This is caused by Keratin left on the hair by the shampoo and if you have thin hair this will weigh your hair down tremendously and after several hours your hair will look greasy and flat. AND it also is very hard to wash out of your hair if used for very long.

I am now afraid to try anything that has Paul Mitchell on it – the products just don’t seem to be good for my hair type. Others may have no problems, but it depends on your hair type. I just wish I had been given this information in the beginning – then I could have avoided the terrible mess my hair has become.

Suzette April 12, 2011 at 5:07 am

Paul Mitchell Awapuhi Treatment and PM color fried my hair. The salon admitted they goofed and did them in the wrong order. Now my long thick beautiful curly hair is a ball of frizz? What can I do? HELP! I cry all the time about this….and my hair is sooooo awful!

Christina June 26, 2011 at 12:13 am

I stumbled across this forum looking for answers about my skinny serum and was completely appalled by the amount of Paul Mitchell Associates, Professors, Cosmetologists, and whatever else they call themselves had taken over! Not to mention how tactless their comments were and how unprofessional they were! I have used Paul Mitchell’s products for YEARS, but honestly, the way they were replying to the moderator makes me not want to use any more of their products!! Very childish!

Whether anyone wants to admit it or not, there are scientists who are behind these hair products. They understand each chemical. They know the right combination of compounds to help meet the desired effect on someone’s hair. And on the other hand, hairstylists know how to put the products to good use! They always know how to take the same Paul Mitchell products we use at home and deliver stunning results at the salon. But trouncing someone because they are asking for actual proof besides an obviously self-promoting website is so juvenile! And the sad thing is that the moderator was actually DEFENDING Paul Mitchell to begin with. Nonsense!

Sarah above nailed it right on the head with this:

“Understand that the beauty brains are scientists who know a lot about the science of cosmetic ingredients. They have studied sciences at a more advanced level than professional stylists. Although professional stylists, of course, are better skilled in hairstyling and professional color treatment than the beauty brains, they do not have as advanced a knowledge of science generally, and for that reason, they may not always have the broader scientific knowledge base that one would need to separate myth from fact when it comes to information that is passed on to them or that they are given by the manufacturers–about products, what’s in them, and how it works or fails to work. That isn’t a lack of intelligence or good sense, it’s just a difference in the nature of the stylist’s educational curriculum when compared to a chemist’s program of study. ”

I am in my 5th year studying biochemistry and molecular biology, and it’s just amazing how much I have improved my hairs health by just applying some of the in depth knowledge I have gained and changing up products. Nevertheless, I still follow my stylist’s advice at times. She was the one that introduced me to start using the skinny serum 4 years ago or so and most recently the fast form. After usage, my hair looks lovely and has such a nice shine and bounce. However, I have had a very hard time growing my hair out ever since using these products, and I know it’s not because I’m using it wrong. My stylist actually worked with me, practiced with me, and taught me how to do everything myself, as I am busy at school most of the time and can’t drive down to her often. I also buy all of my PM products from the salon. Always.

Though I know *scientifically* stress and aging can be serious factors in my non existent hair growth, I do know that when I actually pay attention to products I am using and change out a Paul Mitchell product and/or switch to a sulfate free shampoo, a couple months later there is noticeable growth and my hair is healthier.

I think what people need to realize is that even if Its A 10, Nioxin, Pantene, Giovanni, or Paul Mitchell have amazing product lines and advertising, it doesn’t mean that every product is going to be right for you. If you try a product and it gives you gosh-awful results, try to create a better circumstance to use it or get someone professional to show you how to use it. If it still doesn’t work for your hair, find something else! Paul Mitchell isn’t the only company that makes better than average products. And quite frankly, there are other companies that are in the same price range or a little more that have gotten wise and steer clear from the sulfates, alcohols, and other ridiculous hair-harmful chemicals.

Gloria E September 29, 2011 at 10:01 pm

I have very fine hair with a lot of split ends and a lot of breakage. I started using Shielo’s Hydrate Shampoo at the recommendation of my hair stylist. I really notice a difference when I don’t use it because my hair is much more knotty and gets tangled more easily. I noticed a huge reduction in split ends, and it makes my hair so much smoother. I paid a lot more for it at the salon, so I was happy to find it online at Shielo’s website at a lower price. I bought two of them!

jeanna December 17, 2011 at 12:41 am

I go to Paul Mitchell the school and we take classes on our products. The reasons your hair is breaking is because you color it too often, blow dry or straighten or curl it too often and wash it too often. Also your stylist isn’t reccomeneded the CORRECT products for your hair type. You should probably be using the Instant Moisture or Tea Tree Lavander Mint Moisturizing products and getting a deep conditioning treatment once every two weeks and it cut to get rid of the split broken ends. Don’t hate on Paul mitchell when your stylist just isn’t educated on the products. And I would never recommend garnier or pantene. Ew.

mayb January 7, 2012 at 3:33 pm

I had a curl texture put in my hair a year ago I am a women of color the beautician did not no what she was durning my hair had no curl but instead was straight so I have not had anyone one else touch my hair I just keep it wash and condition and plated . well it is begining to break very bad I cut all the perm out now it is all nature. can you tell me what to do to stop breakage I am 59 years old. since I left this beautician my hair began to grow but when she work on my hair it will not grow especially if she cut it. help

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