20 Qualities of a Questionable Online Skin Care Offer

by Left Brain on November 19, 2008 · 28 comments

Jocelyn wonders…Can your review Lifecell skin care? I’ve been looking around the Internet and this keeps popping up. I can’t tell if all the Internet “review” sites giving info on this product are fake and are actual sellers of the product. They make great claims based on user reviews. Love to hear what you have to say about it!

Left Brain Lambastes the Long Sales Page: Ho boy.  Get ready folks, this one will get bumpy!  This product is a perfect demonstration of classic Internet, high pressure marketing.  But first, a disclaimer.

Disclaimer

First, I have not personally tried Lifecell Skin Care products so can not vouch for their quality. Most likely they were created by an earnest cosmetic chemist who tried very hard to make the best products they possibly could.  It’s also likely that they are made by a fine contract manufacturer who follows good manufacturing procedures and produces only high quality, safe products. If you choose to buy Lifecell Skin Care, you may be getting a perfectly fine product. But…

You’re spending way more than you should.

Let me explain.

Skincare Products Work

The truth is that almost ALL skin care products work. Even the least expensive ones will have the immediate effect of reducing the appearance of wrinkles, alleviating dry, red, itchy skin, moisturizing, etc.   There are some products that feel less greasy, or some that work better for different skin types or some that might have longer lasting effects. But if you use a daily moisturizer, like the ones you can find at a grocery store, your skin will look better than if you use nothing.

Nearly all skin moisturizing products work!

This is good for consumers, but bad for marketers. Those marketers are left with few options as to how to get consumers (you) to buy their product instead of their competitors. Big companies with big advertising budgets buy commercials plus magazine & Internet ads. They sponsor TV shows, sporting events and even blogs just to remind you about them and convince you to buy their products. Little companies can’t afford these expenses and rely on Guerrilla Marketing tactics to get customers.  Clearly, Lifecell Skin Care is one such company.

Internet Marketing Trickery

The website for Lifecell Skin Care is a textbook example of what Internet Marketers call the Long Sales Page. They use this tactic because it has proven time and time again to be effective in motivating people to buy products. Many legitimate companies use this approach (e.g. We have a page like this to get people to buy the Beauty Brains book.) But it is also the same tactic that online scammers use to get you to sign up for a monthly expense and make it near impossible to stop the service.  I can’t tell which category Lifecell Skin Care falls into, but some claims in their website makes me skiddish.

20 Website Watchouts

Here are 20 characteristics of websites that should make you nervous about spending your money.

1. Big red headline at the beginning. Red headline text throughout

-If there is a huge red text headline taking up most of the page, you know you’ve found an Internet Long Sales Page. This headline makes unbelievable claims and is designed to get you to keep reading. The words are tested and retested until they are optimized to get the most clicks possible.

2. Highlighted text

-Another characteristic of these websites is highlighted and bolded text throughout the page. These have been proven to catch your eye and make you more compelled to buy. Savvy technique but it has nothing to do with the quality of the product.

3. Signature

-Personal signatures in websites make them look more legitimate. They are there only to manipulate you and get you to buy a product. It is simple to put a signature on a website so you do not give much meaning to it. It’s another online tactic that has proven to get people to buy more product.

4. PS, PPS, PPPS

-You know a site is made by a professional Internet Marketing company when it has a PS or a PPS at the end. People are more likely to read this end making it an excellent way to end a long sales page. It’s indicative of good marketing but not of good product.

5. 100% Free trial

-Free trials are a classic marketing tactic that works. But sometimes, a free trial isn’t really free. In the case of Lifecell you have to sign-up, get your free sample and then cancel your subscription. They make it complicated to stop because they know many people will just forget and pay for the free sample. If a company is really going to give you a free sample, they would just send you the sample with no obligation. Taking your credit card information and making you cancel before a certain time to get your money back is a marketing “trick”, it’s not a free sample. Be skeptical of these kinds of offers.

6. Full money back guarantee

-This goes hand in hand with the 100% free trial. If you don’t like the product you’re supposed to be able to return it for your money back. Legitimate marketers know almost no one will do this. It’s the same as with coupons and rebates. Most people buy the product but forget to get the refund. Even fewer people will jump through the hoops to get their refund. Plus, some scammer companies, make it near impossible to get a refund causing many consumers to just give up.

7. Incredible promises

-You know the old adage, if it’s too good to be true, it’s too good to be true? That true. NO SKIN CARE PRODUCT will work as well as cosmetic surgery. There haven’t been any “breakthroughs” in the cosmetic industry in years and nothing in recent publications promises to change that. The last “breakthrough” was AHAs and the jury is still out as to whether they are really useful with longterm use.  Dithiolane-3-Pentanoic Acid, ubiquinone, Vitamin C, Deanol, and Acetyl Hexapeptide-3 are NOT breakthrough ingredients.  And Lifecell Skin Care is not any more breakthrough than other skin care products.

8. Celebrity / Dermatologist endorsements

-Names of celebrities are peppered throughout the Life Cell skin care website. Of course, they never say here that these people use the product, just that they belong to PETA who has certified that the product is 100% cruelty free. Big deal. So is almost everyone else’s products. Celebrities don’t know much about what skin care products work. Their inclusion on a website or in a commercial doesn’t prove much except that they were paid to say they like something. The same is true of dermatologist. Some doctors will take money to endorse any product. Don’t they make enough money being doctors?

9. Pictures of people’s faces throughout the site

-Seeing people’s faces throughout a website has proven to make the sight seem more friendly and legitimate. It doesn’t have anything to do with how good the products are, but it makes people more likely to buy them.

10. Before and after photos

-These are so simple to fabricate that they should never be used to make any judgements about whether something works. If you look at the before and after pictures on Lifecell Skin Care they often don’t even look like the same person. They might not be! But you’ll also see that the lighting is way off. It is not proof of anything!

11. Lots of testimonials (with faces)

-Typically, these faces are attached to testimonials to make them more believable. But it’s simple to write-up a fake testimonial or higher someone to say they used a product and thought it was great. You should disregard testimonials as proof of anything. First, there is no way you can prove they are real. And second, just because a person thinks a product worked for them doesn’t mean it did. People often ascribe cause and effect at inappropriate times. Only double-blind studies can show whether something really works or not.  There were no double-blind study data published on the Lifecell skincare website.

12. Video testimonials

-Nowadays savvy marketers use video testimonials because they are even more compelling. Again, it is a simple matter to pay someone with cash or free product to get them to say whatever you want. These elements of a sales pitch are dubious at best.

13. Long….sales page

-Early on in the direct marketing world people learned that the more words you write, the more product you sell. The Lifecell website with nearly 25,000 words is equivallent to a 100 page book. That’s just for one skin care product! It’s incredible.  Unfortunately, it doesn’t mean the product is worth buying.

14. Anti-authority authority

-The Lifecell site features a classic “anti-authority” who is supposed to be just like you. She accidentally stumbles on some secret being held by a scientist and turns it into a product. This is complete and total NONSENSE.   A manipulative fairy tale designed to motivate you to buy the product.

15. Information being suppressed by evil corporations

-As is often proven in political elections, one way to get people to pay attention to you is to point out the flaws in your competition. A common story by little companies is that big “evil” corporations are suppressing information from you. They want to sell you cheap products instead of ones that really fix the problem. This is complete BS! Companies that claim this are lying. Big skin care companies use top notch research and development people to create the best products available anywhere. They undergo the MOST RIGOROUS TESTING of any skin products anywhere.

16. Evil corporations are poisoning you

-Another common theme is that big corporations use toxic chemicals because they are more profitable. This is COMPLETE NONSENSE! Cosmetic chemists are concerned with making safe, high quality products. They don’t try to poison the population.

Some little companies can’t compete on quality so they make up stories to undercut their competition.

17. Lots of media mentions

-Another classic marketing ploy is to show all the places that you are mentioned. Legitimate news organizations make a product seem more legitimate. Unfortunately, there is nothing to stop a company from putting up a logo and saying they were featured on NBC or CBS or wherever. Unless you see a real video, you should be skeptical. Additionally, being featured in the media means that they have a good publicist, not a good product.

Being featured in the media means that they have a good publicist, not necessarily a good product.

18. Free additional give aways

-Did you ever wonder why a company could give away hundreds of dollars of product for free? You should. Either the products aren’t worth the hundreds of dollars they say they are worth or you are overpaying for the product you are buying.

19. Pay for a monthly “subscription”

-If a skin care product line requires you “subscribe” to them don’t buy it. You should buy product when you need it. Lifecell uses this “subscription” model so you should be cautious about buying it. Think about this. If their product worked as well as they say, wouldn’t you have better skin over time and need to use less product?  That they continue to send you the same amount of product on the same schedule is suspicious.

20. Big money given to affiliates

-Finally, the biggest red flag of any Internet Marketing company is an excellent affiliate program kickbacks that they give. Lifecell Skin Care gives their affiliates 100% of the first sale. Since the first sale is $189 that’s how much they pay any Internet publisher who converts a sale.  If the Beauty Brains were part of their affiliate program (which certainly won’t happen after this post) we would be paid $189 when anyone came to our website and was convinced by us to buy Lifecell skin care.   With a payout like that, some people will say ANYTHING to get you to buy. Therefore, you can’t trust any positive things being written about Lifecell.  That means blog posts, blog comments, websites, and forum comments.  The Internet is practically unregulated and people can say anything they want to convince you to buy.  Don’t fall for it.

Beauty Brains Bottom Line

As I said in the begining Lifecell Skin Care products are probably fine products. But NO SKINCARE product in the world is worth $189 for a 40 day supply. Save money, go to your local grocery store and try a product like Dove or Olay. These will work as well or better and you won’t get roped into a subscription scheme.

PS.  Incidentally, some people have questioned the business practices of the company that makes Lifecell Skin Care.

Do you have experience with Lifecell Skin Care? Is it worth the cost? Leave a comment and let the rest of the Beauty Brains community know what you think.

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{ 23 comments… read them below or add one }

Angel November 19, 2008 at 2:41 am

Those are great points. Sounds like a lot of infomercials too.

I would like to point something out though. In the sentence “But it’s simple to write-up a fake testimonial or higher someone to say they used a product and thought it was great” do you mean “hire” instead of “higher”?

Janis November 19, 2008 at 10:51 am

Same with “skiddish.” Skittish, actually. Sorry, you guys write this fantastic, long analysis of exactly how a web page works to snooker people, and we nitpick typos.

Left Brain November 19, 2008 at 11:32 am

No need to apologize. You point out legitimate mistakes. The Beauty Brains editors need to do a better job :) Thanks for pointing these out. It only helps make our blog better. And let’s us know people are reading closely

Rosa November 19, 2008 at 5:31 pm

So I think I understand what’s meant by affiliates… but…

“Therefore, you can’t trust any positive things being written about Lifecell. That means blog posts, blog comments, websites, and forum comments. The Internet is practically unregulated and people can say anything they want to convince you to buy. Don’t fall for it.”

Then what are you supposed to trust? Yes, I know most cosmetics are overpriced, but some definitely work better than others. I’m NOT saying that this stuff will work, but does that mean that any new ‘internet brand’ is actually some sort of scam? (Especially/only if it’s expensive?) Or is the internet just full of lies?

Why do we only have to trust the negative reviews? Can’t people write fake negative reviews too? (Ie people working for competitor companies?)

Also, I think reviews tend to ‘self regulate’. By this I mean that by the sheer NUMBER of people who write stuff on the internet, there will probably be a fair amount of reviews. If you go to Avon’s site (which enables reviews), you can see that they’re doing a pretty crappy job of regulating the ratings… There’re definitely a bunch of 1-3 star ratings from people on the site, which means that even if Avon pays people to sing wonders about the product, there will still be dissenters who balance it out. (Ie if the product really sucks, a bunch of disappointed/neutral customers will be complaining and this should overwhelm the ‘fake’ reviews)

Pam November 19, 2008 at 7:22 pm

This has to be one of the most informative things I have read in a blog in a long time. Thank you!

Beauty Brains, is the Beauty Brains blog part of any affiliate program?

thebeautybrains November 20, 2008 at 6:42 am

What are you supposed to trust? Good question.

There’s really no single source you can trust completely. Everyone has some sort of bias (even the Beauty Brains) and will get things wrong on occasion. Of course, some are more wrong more often than others.

You are correct that people can write negative reviews just as easily as they can write positive ones. So, these should be read skeptically too. But loading the Internet with negative comments about your competition does nothing to build your own brand. Since companies have limited funds they would be much more likely to create positive, brand-building reviews than negative ones. Also, they are more likely to send out free samples to bloggers who would feel much more inclined to give a positive review. Overall, I just think there are many more fake positive reviews than negative.

@Pam – yes, the BB are part of some affiliate programs. We belong to Drugstore.com and Amazon.com. When you see products mentioned here we make a link to those online stores. If people click through and buy the products, we make some money. It helps cover the costs of doing this blog.

Jo November 21, 2008 at 4:19 am

The ad placement next to your post was ironic and unintentionally funny:

http://www.imwrinklefree.com/i-look-15-years-younger-now?t202id=12318&t202kw=

Hmmmm. Let’s see: bolded and highlighted text, before-and-after pictures, free trials…check.

Aubrey M November 25, 2008 at 8:07 pm

I get it, “if it sounds too good to be true, it probably is”. However it’s hard for me put “Lifecell” in the “don’t waste your money” basket as the above is more of an breakdown of the web sales page rather than an anlayis of the product- it’s ingredients, their concentrations, results of use for a given period.

I’ll keep researching for more reviews to get a better picture.

sarah flewitt November 26, 2008 at 10:42 am

Hi, I am writing in reguards to all those people out there who are confused as to which skincare to get. I urge you to browse around our online site (also a shop in Dorchester, dorset) and see if we cant find you something to suit. Scott Duncan the manager has years of experience in skincare and all of our brands are free from chemicals and preservatives. I love Spiezia which is a 100% organic product from cornwall. Their cleanser is FAB!

sarah flewitt November 26, 2008 at 10:43 am

sorry i forgot to write the email address!
http://www.medusacosmetics.co.uk

Em November 29, 2008 at 9:38 am

Thanks for the informative post.

Lindy E March 21, 2009 at 7:32 pm

The Long Sales Page – so that’s what it is! I’ve seen a number of these for different things, including investing and insurance. My instinct says ignore them, yet my eye is drawn to the claims, the testimonials, the pictures – now I know why!

Aubrey M, this article did not claim to review the product – it’s just a warning to be wary of anything marketed in this manner. If it needs a Long Sales Letter to sell it, how good can it really be?

Lindy E March 21, 2009 at 7:55 pm

The Long Sales Page – so that’s what it is! I’ve seen a number of these for different things, including investing and insurance. My instinct says ignore them, yet my eye is drawn to the claims, the testimonials, the pictures – now I know why!

Aubrey M, this article did not claim to review the product – it’s just a warning to be wary of anything marketed in this manner. Think! If it’s as good as they claim, wouldn’t word-of-mouth advertising have people clamoring for the product faster than they could make it?

Teresa March 31, 2009 at 6:56 am

Hi, i have brought lifecell, i am one of those who will try anything once. When i first put the product on, it did not get rid of my lines, nope, they still looked back at me but after a few day, they seemed softened. I have fine lines but a very firm face, so it is only eyes i need to work on. I have tried olay fillers, and Roc, but neither worked at all.I am still new to this lifecell product, so hopefully i will see a lot of improvement later, although it certainly does not do what it promises.

Jamie May 8, 2009 at 6:24 pm

I was interested in this product and I did in fact do a search for reviews. I visited 3 sites before finding my way here. The first one nearly hooked me but I started wondering who “WE” were. There were so many “we thinks” and “we believes” that I had no choice but to go to the “about us” page which never really told me who WE were. The second site was the same yet I was still leaning toward trying the stuff when I found your site. You wrote almost everything the little voice in my head was saying but was totally ignoring. by the way, I wanted to add that being a graphic designer, I know better than most to NEVER pay attention to before and after pics. I’ve done some amazing things with Photoshop and “improving” photos is a big part of what I do. It takes less than 10 minutes to alter a face in a way that is virtually impossible to tell. But back to the subject, thank you for forcing me to listen to my inner voice. I also want to thank Teresa who did actually try the product and reinforced the fact that the product is not worth $189 dollars and the hassle of a subscription. Instead, I think I’ll stop procrastinating and use the money to replace the brake pads on my car. Not as glamorous but totally more sensible! Thanks again!

OrganicSkinCare January 30, 2010 at 10:31 pm

Brilliant article. The only flaw, I feel, is with item 16: “Some little companies can’t compete on quality so they make up stories to undercut their competition”. I beg to differ, as I’m sure many others will (especially conscious small AND big manufacturers). One need only take a look at the compelling and unbiased research done by the Environmental Working Group’s “Skin Deep” organization to understand that many of the mass marketed skin care products out there are full of highly toxic and, at the very least, questionable ingredients in terms of their effect on human health and/or the environment. Their website: http://www.cosmeticsdatabase.com.

thebeautybrains February 4, 2010 at 8:08 am

“the compelling and unbiased research done by the Environmental Working Group’s “Skin Deep” organization “
You’re joking right?

The database is not based on science.

Alema April 25, 2010 at 5:03 am

yo I have no idea how I got to this blog, Imma guy das y.so HELLO ladies!lol naw I was jus looking 4 a product to help my face. ya see ever since I was young I spent all my hours at the beach I livin Hawaii so the sun is always strong down here.I was young and careless so I didnt use any sunscreen!so now Im 20 years and I have some beauty marks 4rm the sun but thats not my concern its the wrinkles that have formed on my face mostly on my forehead and near my eyes.. so anyways what the heck do u think I should do?does anybody know of a product that will help me out?and please no bias stuff.. I think Im hot but I could be devasting if u help me out!lol it would be nice if Beauty Brains could help me out?

charlie June 11, 2010 at 6:54 am

I was wary…every site i went on was actually put there by lifecell themselves. Desperate i bought some…okay first tube..nothing great…EXTREME bad reaction to 2nd tube…thay must have changed formulation…has anyone else experienced this.

enhancement london June 19, 2010 at 8:25 am

You seem to have it in for lifecell which worries me as you are contradicting yourself by being biased towards this company

Christine July 13, 2010 at 12:40 pm

Hi there, great article, BUT, just recently used 2 bottles of lifecell and WOW! So really, at the end of the day, we really have to first try and see and then judge. If I had seen this blog earlier, I would never have ordered this product. I am so happy I did.

Emma February 12, 2011 at 7:33 am

You absolutely hit the nail on the head. Great blog and great to see some honesty on here instead of more hi jacked websites. Another sign to look for in honest reviews is spelling and grammer mistakes. I find most the fake ones spell LifeCell (with capital c). Whereas honest reviews just spell lifecell. Interesting stuff!

Gretta January 31, 2012 at 11:23 am

I tired this product too. Many people confused with the functionality of it. It is not going to reduce your wrinkles – it is going to reduce the Appearance of you wrinkles.

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