My 30th birthday is tomorrow, and yesterday I went for a new haircut/style. I used Toni & Guy, because of a recommendation from a friend. Used a level 3 stylist ($59), and tipped $10. I wasn't sure about the cut, but I thought it needed to grow on me, or I would try to style it different.
The only direction I gave her was "something easy to do, swept to the side bangs, and I'm ok with going as short as my chin, and I do look good with a bob". My hair was middle of my back.
I feel like a have a mullet. The bangs are ok, little short, but they grow fast. The longest length is just below my shoulders, then another level at my chin.
Can I call her and tell her I hate it? Will they charge me $59 again?
I don't think it's something I can live with, it even looks weird in a ponytail.
no, if you hate your hair cut, you have the right to ask them to fix it for free.. most stylists will, unless they are complete jerks.. if they are complete jerks, then you should demand your money back..
where do you live? if you're in the LA area, e-mail me at gloriasyang@gmail.com and i'll give you a great stylist.. i've been with her for over 10 years.. she's a little bit pricey too, around $50 to $60, but it's so worth it..
you are not billy ray cyrus, you should not have to live with a mullet!
Definitely NO...you do not have to put up with a bad job...it's bad news for the salon if you tell everyone...instead of telling them. And, yes, this is advice I have heard/read stylists themselves give to a dis-satisfied customer...especially a first-time one.
I feel your pain. I am not usually fussed about my hair, but I went to the haridresser once, and they made me look like a granny( No really). My boyfriend went shopping while I had my hair done, and found me in tears in the middle of the street. He thought I had been mugged or something, so he was really worried, but he didn't laugh when I told him why I was in that state, he just took me back there, and I had my haircut changed to something better ( I went back another day)
If they value your customer, they will change it for you, after all you went for a make over not a make under, and the stylist would want you to go out there happy and tell your friends about it.
I know it can be awkward though. I am a fairly confident girl,but turn into a mouse:shamed: as soon as I sit a hairdresser's chair. I am not sure why, maybe because they have more "authority" in the hair department?
And Happy birthday! I will be joining you int he 30's Club in about 3 weeks!
I don't know if they have any official policy; may salons have a guarantee and will cut your hair again if you don't like it. The salon I use does and they don't require that you use the same stylist, just a stylist at the the same level. (You can't pay for a regular stylist to cut it, say you don't like it and then have a master stylist redo it.) Even if they don't have such a policy, I'd talk to a manager, explain nicely that you're very unhappy with the haircut. Be nice and not insulting. Don't say "she's a lousy stylist and shouldn't be allowed near a pair of scissors.." Be more diplomatic and say something like "it really wasn't what I wanted." Be pleasant but persistent. If they refuse, tell them that you're disappointed and will take you business to another salon and recommend that your friends do the same. If they really don't want to redo your hair then you probably don't want them doing your hair.
I'm sorry to hear about the whole experience. Deciding to change your style is a big deal for most of us, which makes it even more traumatic and disappointing when it doesn't work out.
I'm sorry that happend! You definately have the right to go in there and have the manager fix it. And if you paid that much you could at least try and get your money back! Good luck!
Hi Sally,
I had a similar experience after the birth of my second child. I wanted something a little different and easy to manage. It was horrible. I went home in tears and my husband even said it was not me. The cut itself was not even. I called her the next day and said I was very upset with the cut. The point was to have a cut that was easy to style, I could not do anything with it. She said that she would look at it and even up the spots that needed it, but that was all she could do. I told her that I wanted my money back. She said no. I had my husband take a picture of that cut. All my friends and family that went to that salon stopped going, and whenever anyone would ask about that salon and if I ever had gone there I would say yes and pull out the picture. A picture says a thousand words, and when people would look at that picture none of the words were nice ones.
I do feel for you. I know that when I was letting it grow out, I went to a store like Claire's and bought little clips and other hair accesories to help control my hair. My Mom also told me to schedule appointments with a stylist early in the day . I try to be my stylist's first client. You know how you feel at the end of a long day at work, just imagine feeling that way with a pair of scissors in you hands. Good Luck!